Your QBRs Need a Firmware Update: Here’s the Patch

Routine check-ins can be so much more. In this session, you’ll learn how to turn business reviews into your MSP’s most powerful growth tool. With proven frameworks, real-world examples, and ready-to-use templates, you’ll walk away prepared to strengthen client relationships, boost retention, and unlock new opportunities.

Key Takeaways:

Drive Client Retention

• Turn reviews into value-building conversations.
• Align IT with business goals to prevent churn.

Become a Trusted Advisor

• Shift from “tickets closed” to measurable business outcomes.
• Position your MSP as a strategic partner.

Build Executive Relationships

• Speak the language of CFOs, COOs, and business owners.
• Elevate discussions to continuity, scalability, and risk.

Improve Service Quality

• Capture feedback that drives continuous improvement.
• Show clients they’re heard and valued.

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Meet our Speaker