Ebook: The Definitive Guide to Onboardingebook-def_guide_onbdg_v2

In this definitive guide, onboarding experts from the managed services industry—including Liongard’s COO Vincent Tran and Director of Partner Success Kendrics Hawkins—share advice about how MSPs can:

  • Develop a consistent onboarding process and a standardized approach to service.

  • Deliver an excellent customer experience that builds loyalty and satisfaction.

  • Leverage automation to perform discovery and update it continuously.

  • Create detailed documentation, empowering everyone on the team to help customers.


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